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Implementation Specialist EMC Products Senior
The Implementation Specialist is responsible for assigned client implementations. They will keep management apprised of critical situations and status of accounts, and work with Project Managers on larger installations to ensure a successful client onboarding experience. Career growth is achieved by developing a broad and deep understanding of all product lines and how to successfully implement each.
What We’ll Expect:
Serves as the primary implementer during the entire Implementation process. Assists the PM with customer meetings using agendas and timelines to keep all parties on track. This includes the actual timeline and all required deliverables to meet the satisfaction of our customers and within the committed timeframe. Interprets client system requirements and configures the systems appropriately. Coordinates resources needed to complete identified tasks, on time and at acceptable levels of quality. Work with internal resources to ensure customer retention and growth. Coordinates requirements with internal/external organizations, as appropriate, to provide solutions (e.g. e-verify, tax credits, etc.) Proactively seeks out the assistance of others to determine solutions for increasing complex issues and roadblocks. Maintains a constant feedback loop with other departments and the PM to ensure successful knowledge transfer of account details post-implementation.
What You Can Expect From JuiceTIC:
JuiceTIC offers a highly competitive compensation and benefits package, holidays, paid time off, casual and fun work environment, and eligibility for performance-based bonuses.
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